Returns and refunds

If the fault is ours, we take it back — always

Wrong piece, damage in transit, a fault in the making: we take it back and cover the shipping both ways. This holds for every order, including pieces made to your measurements, pieces stamped with your name, and orders shipped abroad. None of the exceptions below apply when we got it wrong.

If you change your mind

Ready-made pieces on domestic Vietnamese orders can be returned within 7 days of delivery, unused and in their original condition, with return shipping paid by you. Refunds land within 5 working days of the piece reaching us.

Two cases we do not take back for a change of mind

Pieces made to order

Each one is cut, stitched and finished to the pattern, leather, colour and measurements you chose, and often heat-stamped with your name or initials. A piece carrying your mark cannot be sold to anyone else, so we do not take it back because you changed your mind.

Orders shipped outside Vietnam

International shipping in both directions usually costs more than the piece, and a returned parcel has to clear import formalities again on the way back. So orders leaving Vietnam are paid in full when confirmed and are not returnable for a change of mind.

Both cases above apply only when you change your mind. If the fault is ours — wrong piece, damage in transit, a fault in the making — we take it back and cover every cost, including on stamped pieces and orders shipped abroad.

What we do so this never comes up

We photograph every piece from every side before it ships and send you the photos to approve. That approval, with its timestamp, is what both of us rely on if there is ever a disagreement about what was delivered. It also means you see the real piece — not a catalogue photo — before it goes in the box.

Something wrong with your order?

Write to us with photos before you do anything else. Nearly everything gets sorted out faster that way than through a payment dispute, and we would rather fix a piece than argue about it.